Rental Terms and Conditions
Guest & Cottage Add On’s
• Two (2) bike rentals
Cottage Identity and Dates - Your reservation is for a particular cottage with Cottage Rental Agency or Condo with the Pointe on 30a. Please review the vacation dates and information about the cottage/ condo carefully.
Availability - Occasionally, a Cottage or a condo which has been reserved will not be available for reasons beyond our control. When that happens, CRA/The Pointe 30a will substitute comparable accommodations. If comparable accommodations are not available, you will have the option of selecting from available properties at the published rate or receiving a complete refund of your reservation deposit.
Bike Rentals - Cottages/ Condos come with 2 complimentary bike rentals. Additional bike may be rented, please inquire with your vacation planner for details. If bikes are lost or stolen there is a $300 per bike fee. Please ensure the bikes are secured at all times with the provided locks.
Minimum Night Stay - Select properties may require a minimum night stay. Confirm minimum night/seasonal restrictions with your CRA/Pointe Vacation Planning Agent.
Age Restriction - A person in the party must be at least 25 years of age to check-in. Cottages/ Condos require at least 30 years of age - Please notify your CRA/Pointe Vacation Planning Agent if you are under 30 years of age.
Advance Deposit and Payment - An advance deposit of 50% of the total rent will be required at time of reservation. CRA accepts MasterCard, Visa, American Express and Discover. Payment of the remaining 50% is due 45 days prior to arrival and may be paid by credit card.
Reservation Fee - There is a $75+ tax reservation fee that will be applied to your room package for your stay. This is a standard non-refundable fee required at the time of booking. All cancellations will be charged the fee in full without a refund.
Cancellation Policy - CRA requires a 45-day notice of cancellation for a full refund of your deposit. If you cancel your reservation or shorten the length of your stay within the 45-day cancellation period, you will be charged 100% excluding the Reservations Fee above of the rate for the cancelled days of your originally scheduled reservation A transfer to another cottage is considered a cancellation. No-show (failure to checkin) or early departure is charged 100% of the rate and fees of your original scheduled reservation. You must have your cancellation number as proof you canceled your reservation per the terms of the Cancellation Policy to avoid the no show charge.
Rental/Front Desk Office - The Point on 30A by The Cottage Rental Agency Front Desk office is located at 10711 E County Hwy 30A, Rosemary Beach, FL 32461. 850-588-1117
Check-in Time - Check-in time begins at 4 p.m. (CST). Due to CRA/ The Point 30a’s high quality standards and high business levels on holiday and peak seasons weekends. Occasional check -in delays may occur during times of heavy departure and CRA/Pointe 30a staff will assist you during these times to make you as comfortable as possible. If you plan to arrive later than 5 p.m., please call at least 24 hours in advance to make arrangements. The telephone number is (850) 588-1117.
Departure - Check-out time is at 10 a.m. at the Front Desk. There will be a fee charged for late departures. There are no refunds for early departures. It is imperative that guests check out no later than 10 a.m. on their day of departure in order for us to have proper time needed to get the cottage ready for the next guest. Here are a few things asked of all guests before departure: ( 1)ensure sure all refuse are placed in outside trash cans, (2)place dishes in dishwasher, (3)lock all doors and windows, and (4)inform the Front Desk that you are checking out.
Pets - If you need to bring a pet along, we can assist you in finding a kennel. No pets allowed is a rule in our rentals. Should we discover a pet in the accommodations, you will be charged a fee for pest control, a deep clean, and an additional day's rent which, when combined, usually amounts to $2,000. In addition, you will need to board your pet at a local kennel or leave the accommodation and receive no refund.
Housekeeping - Your cottage/ condo will be cleaned and include fresh linens and start -up supplies before your arrival. This service is automatic and appears within your first night charges. If you would like to include daily housekeeping services, please inquire with your Vacation Planner about advance scheduling and fees.
Start up Supplies - CRA will provide you with basic amenities to get your vacation off to a great start; a typical two (2)-day supply includes coffee, creamers, sugar, dish soap, sponge, paper towels, trash bags, toilet paper, facial tissue, bath and facial soap, shampoo, conditioner and hand lotion. After your initial complimentary two (2)-day supply, you will need to purchase needed items from a local store or bring those items with you.
Keys - CRA will gladly give you a maximum of four (4) keys per accommodation if needed. All keys must be returned to the CRA Rental/Front Desk office upon departure. There will be a $50 charge for each hard keys, RFID Cards $150 and Golf cart Key $100 per key not returned upon departure.
Beach Access - There are numerous public beach access points within walking distance from The Pointe with the nearest one being Inlet Beach down Winston Lane.
Automobiles/Parking - There is parking at the Pointe 30a, most parking will be in front of your condo building you are assigned to.
Condition of Cottage/ Condo & Refund Policy - CRA/ The Pointe 30a has described all cottage/condo and their furnishings as accurately as possible based upon the information received from the homeowner. However, sometimes an owner will remodel or redecorate a cottage/ condo after the information has been published, therefore, there may be some discrepancies. CRA/The Pointe 30a staff makes every effort to keep each property and its equipment in good working order and to make repairs as soon as possible when notified of a problem . No refunds or rate adjustment whatsoever will be made for mechanical failures, such as air conditioning, heating, television or appliances that occur during your stay. CRA/The Pointe 30a is not responsible for intrusion of pests including insects, rodents, flies, or other pests, as well as weather conditions, road conditions, power outages, acts of God, beach closures or any other activity, event, construction or condition beyond its control.
Maximum Refund - If upon check-in and within the first two (2) hours of occupancy, you discover and report an item found to be not working such as an air conditioner, heater, appliance, major plumbing, electrical, Internet services, cable TV service, fireplace, or other common household items, we will make arrangements to have the item fixed and a maximum one (1)-time refund of $50 will be credited to your stay for the inconvenience.
Construction - Occasionally, there may be some noise if your cottage is near a construction site. All construction crews are well mannered and work is allowed from 7 a.m. to 6 p.m., Monday-Saturday with no noise outside until 8 a.m.. No outside work is allowed on Sundays, ONLY interior as long as it does not disrupt surrounding guests. If vendor vehicles become an issue with guest parking etc. they will be asked to leave /move. If you have problems, please let us know and we will ask the contractors to be more considerate. Unfortunately, Cottage Rental Agency cannot offer refunds or cottage moves due to construction noise.
Observation Towers - Many homeowners have built roof decks or observation towers to catch a view of the Gulf. These towers are what make the town skylines so distinctive. Because they are up so high , accessing decks, towers, lofts or even second stories may also entail climbing ladders or narrow or winding steps. We hope you will enjoy these special places; however, by staying in the cottage, you have assumed the risk of these architectural features. If you have children or others in your party who need assistance, please supervise them.
Internet/TV - Your cottage/ condo may or may not be equipped with Internet services. Please note that Cottage Rental Agency is not responsible for and cannot guarantee the quality of Internet, or TV service in any of the cottages. Service may be limited or disrupted due to conditions beyond our control and some devices may not work properly while using the Internet. Should you experience a problem please contact the front desk and we will contact the service provider for repairs. See Cottage Condition & Refunds for further information.
Mail Only Deliveries - You will not be able to mail directly to a particular cottage/ condo address. Please send mail to the The Pointe front desk,. 10711 E County Hwy 30A, Rosemary Beach, FL 32461 You must include the guest name, dates of stay.
Deliveries Other Than Mail - Package deliveries must be arranged in advance with CRA Receiving. All items must be marked with the guest name and arrival date, as well as item number (i.e. item 1 of 2; item 2 of 2). Due to limited storage space, no shipments will be accepted any earlier than 3 days prior to arrival. Shipments will not be accepted on Saturday and Sunday. CRA does not accept any liability for items that arrive unmarked, damaged or fail to arrive at CRA. Please ship to: The Pointe front desk,. 10711 E County Hwy 30A, Rosemary Beach, FL 32461 You must include the guest name, dates of stay. Point of Contact: 850-588-1117. (Delivery companies do not deliver in the AM or on Saturdays.
Maximum Occupancy - Your Vacation Planner has noted the number of adults and children in your party as they pertain to the maximum occupancy of your accommodation. Should it be discovered that you are over occupying your accommodation, you will be charged an additional fee of $50 per person per night due to the additional cleaning costs and any potential damages. Eviction is possible in cases where safety or fire code could be an issue.
Smoking - All of our cottage/ condo are designated as non-smoking accommodations and property. No smoking is permitted anywhere on a non-smoking property, including decks, porches, or within the fenced area around the property. There is an additional fee of $ 1,000 for cleaning and damages for those guests found to be smoking in or around a non-smoking cottage.
Damage Policy - Guests are responsible for the cottage/ condo, its contents, and themselves during occupancy. Guests must lock windows and doors securely when not in the premises. Rearranging the furniture or removing any items from the cottage is prohibited. After Check -Out, we will inspect for damage, missing items, and abnormally dirty appearance. If we determine that damage is present , items are missing, or the unit is abnormally dirty, we will repair the damage, replace the missing items , and/or perform a deep clean at Renter’s expense. Renter authorizes us to charge the credit card on file under such circumstances.
Damage Waiver - The non-refundable damage waiver is a charge which covers any accidental damage to the cottage you are renting or any of its furnishings during your visit. The waiver does NOT cover - and you remain responsible for - intentional acts of destruction, theft, or gross negligence; damage caused by smoking in cottage/ condo (including smoking on decks, porches, or fenced areas around a non-smoking cottage); or damage caused by a pet or other animal brought onto the premises by a guest. Pets are not allowed in any CRA rental cottages, unless it is designated pet-friendly. We would like to add that any damaged caused by the pet would be charged to the guest up to the guest.
Rates - Rates and policies are subject to change without notice. Rates are subject to applicable sales tax and an optional local Arts and Entertainment Fee.
Arts and Entertainment Fee - An optional two-percent (2%) charge is added to your bill; this goes towards an A&E fund that provides cultural, educational and entertainment activities for the community.
Sandestin Foundation for Kids - Reservation total includes a $1 donation to Sandestin Foundation for Kids for each night. The option to opt out is available at Front Desk at time of check in.
For questions or more information, please call Cottage Rental Agency at any time toll-free at 1.800.277.8696 or visit CottageRentalAgency.com